FAQ
I saw/purchased an item you have for sale somewhere else. Where else is Witch Vamp available?
There are a few places you may find Witch Vamp products out in the wild!
1.) Witch Vamp's OSA Collection enamel pins are also available in Ojiya, Japan.
2.) Some of Witch Vamp's discontinued or older designs, along with other artwork by the artist/owner, are available on Redbubble.
Currently, these are the only authorized sellers.
I'm from the UK and your shop says it doesn't ship to me, is there any way I can purchase items from you if?
The UK's current VAT laws put the burden of collecting and remitting VAT on sellers, regardless of where the seller is located. Witch Vamp is not equipped to handle obtaining a UK VAT ID or remit UK VAT, so we're not able to ship to the UK from this shop at this time. However! If you would like to purchase something from us, you can order through Etsy. Since Etsy is a marketplace, they handle VAT tax collection for sellers, which means we're able to handle UK orders there. Please send us a message on Etsy if you would like to purchase something to be sent to the UK!
What material are your skirts/joggers/etc made of?
Almost all of our clothing is a polyester/spandex blend.
- Joggers are 88% polyester/12% spandex. They're thicker, with an inner lining layer of fabric, and an outer printed layer.
- Skirts are 90% polyester/10% spandex, and they're lighter with just the one printed layer of fabric.
- Petticoats are 100% polyester.
- 3 of Swords Sweatshirts are a 50/50 pre-shrunk poly/cotton blend, made of 5% recycled bottles/plastics.
- Finally, Graphic Tshirts are 100% cotton, all-over print Tshirts are 90% polyester/10% spandex, and tanks are cotton/poly/spandex
If I have an allergy, are your items safe for me?
- If you are concerned about clothing material, please see above.
- For nickel allergies, know that all enamel pins are nickel or nickel with plating.
- And for pet allergies, we do ship from a dog-friendly home. We try to keep pets away from the merchandise, but things happen. If you have an extreme dog allergy, you may be at risk.
If you have any other allergy concerns, feel free to contact us at shopwitchvamp@gmail.com or thru Twitter!
When will my item ship?
Currently, ready-to-ship orders will ship within 8-10 days. Please keep in mind that there is just one person behind this whole business doing the art, inventory ordering, customer service, fulfilment, etc. so during very busy periods there may be longer processing times.
If your order contains a pre-order, it will ship when the pre-order item(s) have arrived. WV will contact you if there are any other delays.
The speed at which your items gets to you once it has shipped out is determined by the shipping option you use at checkout!
Where is my package?
When you make a purchase, you will be sent one email with your receipt and then you will receive another email that contains your tracking number once your order has been sent. If you believe your package is late or lost, please contact your local post office. If they are unable to help you, please contact us at shopwitchvamp@gmail.com.
I'm from outside of the US, what about customs?
Buyers are responsible for any customs and import taxes that may apply. WV is not responsible for delays due to customs. More info here.
What if my order is incorrect or damaged?
If your order arrives and it is damaged, or you have received the incorrect item, please contact us at shopwitchvamp@gmail.com so that we can correct any issues.
What is your refund/exchange policy?
We realize that shopping for clothing online can be difficult. If any clothing doesn't fit or you're otherwise unhappy with your order, you are welcome to send your item back to us for an exchange or refund.
Our policies are are follows:
-Returns and exchanges-
Contact WV within: 14 days of delivery
Ship items back within: 30 days of delivery
Returns and exchanges can not be processed beyond these time limits.
-For returns-
Returned item refunds will be given minus return shipping costs and a restocking fee of $2. If not returned in original condition, the buyer is responsible for any loss in value. This will be reflected in the refund amount processed.
-For exchanges-
Buyers are responsible for shipping on exchanged items. Exchange shipping fees will be made payable through Paypal.
-Regarding sale items-
Items on sale can not be returned. However, they can be exchanged for the same item in a different size if that item/size is still in stock. Buyers are responsible for shipping on exchanged items.
To contact us about refunds or exchanges, email us at shopwitchvamp@gmail.com with your order number in the subject line.
My question isn't addressed here, can you help me?
Yes! If you have any other questions not addressed here, please feel free to contact us at shopwitchvamp@gmail.com. For business related inquiries, please email witchvamp.jess@gmail.com