FAQ – Witch Vamp

FAQ

I saw/purchased an item you have for sale somewhere else. Where else is Witch Vamp available?

There are a few places you may find Witch Vamp products out in the wild!
1.) Witch Vamp sells on Etsy, with art and pins under the name "Syppah's Art Studio" and clothing under the name "Witch Vamp."

2.) Witch Vamp's owner/artist Syppah is 1 of 4 artists on Fresh Hot Flavors. You may find Witch Vamp items being sold at conventions around the country by Fresh Hot Flavors!

3.) Witch Vamp's Charity Art Collection enamel pins are also available in Ojiya, Japan.

Currently, these are the only authorized sellers. 

If I have an allergy, are your items safe for me?

Almost all of our clothing is a polyester spandex blend. (Graphic Tshirts are cotton, tanks are cotton/poly/spandex) We also ship from a dog-friendly home. We try to keep pets away from the merchandise, but things happen. If you have an extreme dog allergy, you may be at risk.

When will my item ship?

We ship out items once a week, on Mondays. If your order contains a pre-order, it will ship when the pre-order item(s) have arrived. WV will contact you if there are any other delays. The speed at which your items gets to you once it has shipped out is determined by the shipping option you use at checkout!

Where is my package?

When you make a purchase, you will be sent one email with your receipt and then you will receive another email that contains your tracking number once your order has been sent. If you believe your package is late or lost, please contact your local post office. If they are unable to help you, please contact us at shopwitchvamp@gmail.com.

I'm from outside of the US, what about customs?

Buyers are responsible for any customs and import taxes that may apply. WV is not responsible for delays due to customs.  

What if my order is incorrect or damaged?

If your order arrives and it is damaged, or you have received the incorrect item, please contact us at shopwitchvamp@gmail.com so that we can correct any issues. 

What is your refund/exchange policy?

We realize that shopping for clothing online can be difficult. If any clothing doesn't fit or you're otherwise unhappy with your order, you are welcome to send your item back to us for an exchange or refund. Our policies are are follows:

-Returns and exchanges-
Contact WV within: 14 days of delivery
Ship items back within: 30 days of delivery
Returns and exchanges can not be processed beyond these time limits.
-For returns-
Returned item refunds will be given minus return shipping costs and a restocking fee of $2. If not returned in original condition, the buyer is responsible for any loss in value. This will be reflected in refund amount processed.
-For exchanges-
Buyers are responsible for shipping on exchanged items. Exchange shipping fees will be made payable through Paypal.
-Regarding sale items-
Items on sale can not be returned. However, they can be exchanged for the same item in a different size if that item/size is still in stock. Buyers are responsible for shipping on exchanged items.


My question isn't addressed here, can you help me?

Yes! If you have any other questions not addressed here, please feel free to contact us at shopwitchvamp (@) gmail.com